• All pools
• Spa/Sauna/Steam Room
• Gym
• Group Fitness
• AQBH Stadium
• Change rooms
• Showers
• Lockers 
• Crèche (open from 18 January)
• AQN Café
• AQBH Café (open from 11 January)
   

Saturday 16 January, 2021

Monday 18 January, 2021

You must extend your suspension online by 15 January or in Centre by 13 January, or your membership fee will be automatically debited.

• Activate now - you can activate your membership prior to 16 January by following the instructions on our website. 
• Do nothing - We will automatically activate your membership. Aqualink will complete the monthly debit on Monday 18 January.
• Continue to suspend - This will incur a charge of 35c per day. To choose this option follow the instructions on our website. You must complete your suspension online by 15 January to avoid the direct debit.

As we are unable to backdate suspension requests, the latest date for notifying us of your request to continue on suspension is 13 January in Centre, or 15 January if completing online.

If you have a medical certificate outlining health reasons, you can continue to suspend without charge. You need to email Aqualink your medical certificate with the dates of the suspension; including end date and an aqualink employee will process your request.

The only area that still requires bookings are the Group Fitness classes (this is part of our normal operation and is not this way because of COVID). Bookings for classes can be made using the member portal or at reception.

This could be due to a number of reasons (a failed debit earlier in the year, reactivating in June / July but no debit occurring). Please email the Centre at aqualink.membership@whitehorse.vic.gov.au and a membership consultant will contact you.

This could be due to the debit in March occurring and Aqualink closing due to COVID on 24 March, 2020. Your membership has been on free suspension since this date and a credit was applied to your membership until now. Please email the Centre at aqualink.membership@whitehorse.vic.gov.au and a membership consultant will contact you.

All our membership services are open and we have plenty of space for members to enjoy good value. Our Centres are COVIDSafe. Health and safety of users and staff is our highest priority. 

If you’re not ready to return, you can stay on suspension at our normal suspension fee of 35c per day. When you’re ready to return, you can re-activate and avoid paying a new joining fee. 

If you still need to cancel, please email aqualink.membership@whitehorse.vic.gov.au to advise of your need to cancel your membership and an aqualink employee will process your request. 

No. However, you need to request cancellation by 13 January in centre or via email aqualink.membership@whitehorse.vic.gov.au to avoid the next month’s debit.