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Change your membership status

This webform is currently unavailable, and will give an error message if you try and submit it. We are actively working to resolve the issue. We apologise for the inconvenience.

In the meantime, please direct all change of status requests to: aqualink.membership@whitehorse.vic.gov.au
We have created a template for you to fill out and include in your email to the membership's team:

Subject: Change of Status Request (Your Name)

Membership Number (if possible): 
First Name:
Last Name: 
Current Membership Type: 

Are you on a family discounted membership: Y or N
*If yes, please specify the family members included.

Is this a Cancellation Request: Y or N

Is this a Change of Membership request: Y or N

New Membership Type: 

Immediate Upgrade: Y or N 

Please note: You will receive a confirmation email from our membership team once your change of status request has been completed.

Membership change of status form

Contact and membership details

Leave blank if you can't remember.

How do you pay for your membership?
Change of status details
Select an answer
Select your current membership type
Is your current membership type 'Concession'
Select an answer
Select your new membership type

Please visit the Aqualink Membership Packages page for more information on each of the options available. 
Will your NEW membership be 'Concession'?
One file only.
100 MB limit.
Allowed types: gif, jpg, png, pdf, jpeg.
Are you eligible for a family discount?
Cancellation
Do you have a family membership?
Who are you cancelling this membership for?
Do you have Personal Training (PT) direct debit membership?
What do you want to cancel?
Reason for cancellation request

Select all that apply

Staff service standard
Poor
Excellent
Facility cleanliness / appearance
Poor
Excellent
Standard of equipment
Poor
Excellent
Staff approachability
Poor
Excellent
User safety
Poor
Excellent
We would love to welcome you back to Aqualink in the future. Would you be interested in returning?
Privacy and acknowledgement

The personal information requested on this form is necessary to administer your direct debit membership and to manage and provide membership services. This information will be used solely by Council for that/ those primary purpose(s) or directly related purposes. 

The intended recipients of the information are Council officers, authorised external service providers, contractors and consultants. Council may disclose the information to law enforcement agencies, courts and other organisations authorised to collect it. Individuals have a right to seek access to their personal information and make corrections by contacting a Membership Consultant at Aqualink Box Hill on 9843 2900 or Aqualink Nunawading on 9878 4576.

You may view Council's Privacy Policy on our website or obtain a copy from any of the Council offices.

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Select the checkbox to confirm this is a valid submission.

Internal use only

Aboriginal flagTSI flagWhitehorse City Council acknowledges the Wurundjeri Woi-wurrung people of the Kulin Nation as the Traditional Owners of the land. We pay our respects to their Elders past, present and emerging.