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Change your membership status

Managing your Aqualink membership is easy with our range of options to suspend, upgrade, downgrade or cancel your membership. Here's how:

Membership change of status form

Contact and membership details
Leave blank if you can't remember  or head to the member portal using the below link.
How do you pay for your membership?
Change of status details
Select an answer
Select an answer
Select your current plan
Select your new membership option
Please visit the Aqualink Membership Packages page for more information on each of the options available. 

It's easiest to suspend your membership in the member portal. 

Simply log in, select the account tab at the top of the screen, select edit profile and then the little arrow next to your contracts. The freeze contract button will appear in the bottom left of the window beneath the payment date. 

Direct Debit Membership: I understand I can suspend my membership for a minimum of one (1) week, and in weekly increments thereafter, at a cost of $0.35 for every day of suspension totalling $2.45/week and that I must submit my suspension in writing. 

If I return earlier than the specified time, I acknowledge that the suspension fee will stand, and I will be required to pay the pro rata cost from the date of return to the next deduction date. This will be incurred at the next deduction date in addition to the normal debit cost. 

Term Membership: As per your terms & conditions, specific term memberships have specific maximum suspension periods: 3 months = 1 week 12 months = 6 weeks 

Cancellation
Reason for cancellation request
Select all that apply
Staff service standard
Poor
Excellent
Facility cleanliness / appearance
Poor
Excellent
Standard of equipment
Poor
Excellent
Staff approachability
Poor
Excellent
User safety
Poor
Excellent
We would love to welcome you back to Aqualink in the future. Would you be interested in returning?
Privacy and acknowledgement

The personal information requested on this form is necessary to administer your direct debit membership and to manage and provide membership services. This information will be used solely by Council for that/ those primary purpose(s) or directly related purposes. 

The intended recipients of the information are Council officers, authorised external service providers, contractors and consultants. Council may disclose the information to law enforcement agencies, courts and other organisations authorised to collect it. Individuals have a right to seek access to their personal information and make corrections by contacting a Membership Consultant at Aqualink Box Hill on 9843 2900 or Aqualink Nunawading on 9878 4576.

You may view Council's Privacy Policy on our website or obtain a copy from any of the Council offices.

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Aboriginal flagTSI flagWhitehorse City Council acknowledges the Wurundjeri Woi-wurrung people of the Kulin Nation as the Traditional Owners of the land. We pay our respects to their Elders past, present and emerging.